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In Brief

Post and packaging is calculated on both weight and size. Typically around £8.60 for the first 9 killo.  You may check what the delivery charge will be at any point in your order by clicking on your shopping cart and entering your post code.

• Shipping is by courier and includes up to £50. Insurance.
• The Pot and Grass Company uses Interparcel the U.K’s largest parcel service
• You can track your order by entering your tracking code here. http://www.interparcel.com/
• Plants will be trimmed or pruned to facilitate shipping.
• There are no weekend deliveries
• Christmas 2011 Last dispatch for plants 5th December 2011
• We do not offer trade discounts or trade or affiliate accounts

(Important Delivery Note for Bamboo)

In Detail

Delivery and Shipping.

Thank you if you have ordered plants through The Pot and Grass Company.

Buying plants particularly bamboo can be expensive. At the P&G we appreciate your order, and understand it represents a substantial investment on your part. We at the P&G are committed to protecting that investment by ensuring that you get your order ready for planting.

Grasses are usually dispatched within 7 days from purchase or in winter/ spring as they become ready. Orders are usually shipped on Wednesday of each week to ensure delivery as early as possible. We do not ship orders after the 05th December until the first week in January in order to avoid seasonal delays.

Plants that are not ready for shipment due to adverse conditions, seasonal sensitivity etc, will be dispatched as they become ready and available. We will contact you if this is the case.

The plants will be delivered properly packaged by courier. The checkout price quoted is inclusive of delivery and taxes where appropriate and a standard £50.00 insurance cover

Orders over 50 Kilograms please contact us for a delivery quote there may be better options.

Delivery will in most cases need to be signed for. Your delivery note should be attached to the outside of the package. If there is any damage, shortage, or deviation you must sign for the goods as damaged/shortage and inform the carrier and The Pot and Grass Company. On receiving the plants open the packaging immediately check the order and place the plant in a light, sheltered area. Make sure the root does not dry out. Retain the packaging material.

If you will not be able to take deliveries personally please indicate on your order any alternative location or to which person they can be delivered. Any instructions to leave packages at a premises unattended or unsigned for will be taken at the purchasers own risk.

Plants may be pruned or shortened in order to facilitate packing and shipping. Any pruning and shortening is carried out to enable us to protect the plant from damage more efficiently during the transportation process and to reduce unnecessary shipping costs. Any pruning or shortening will not affect the plant's well being and in most cases will prove beneficial to re-establishing the plant in its new home. Typically 60cm for grasses and 120 cm for bamboo.

Please note that our plants are shipped true to type. However young plants may look different from the displayed photograph. Many plants particularly bamboos do not show off their true livery and colours until they have matured in the second season.

Whilst every care and attention is taken to dispatch your order so that it arrives in perfect condition, we cannot be held responsible for any conditions which are outside of our control, labour disputes, adverse weather conditions etc. Also see terms.

Exports outside the United Kingdom: The Pot and Grass Company will export to some countries outside of the United Kingdom or EEC. Please contact us for shipping rates outside the UK. If you have a requirement you would like to discuss please contact us with details.