The Pot and Grass Company Privacy and Security Policy.

Privacy Statement

We at the Pot and Grass Company value our privacy and we value our customer's privacy. We have created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this web site.

At the Pot and Grass Company information is collected lawfully and in accordance with the Data Protection Act 1998.

At the Pot and Grass Company we only collect information about our customer's to enable us to process their orders successfully and to provide them  with the best possible service. The details customers supply to us are retained in our secure database. The information is limited to Your name address, email,  shipping instructions, and your order. We do not retain your credit card details.

Registration

Our site's registration form requires users to give us contact information, like their name and email address, and unique identifiers. We use customer contact information from the registration form to send the user information about their orders. The customer's contact information is also used to contact the visitor when necessary if they have subscribed to the mail list. Users may opt-out of receiving future mailings by choosing to un-subscribe. Unique identifiers are collected to verify the user's identity and for use in our record system.

Un-Subscribe

This site gives users the following options for removing their information from our database to not receive future communications or to no longer receive mail list messages.

• You can send email to us by visiting the Contact Page
  

• You can visit the Mail List Page to un-subscribe
  

Correct/Update

This site gives users the following options for changing and modifying information previously provided.

• You can send email to us by visiting Contact Page
  

Retaining Information

By retaining this information we can access details on past orders or follow up quickly if there is a problem. It also makes it a more convenient experience for our customer's as  it means they can return to The Pot and Grass company at any time and place more orders without having to enter all their  information again. It also allows our customer's login to their account and check or track any of the orders they have placed with us, or edit their personal or delivery details. The only information we collect is the information that you enter when you register or place an order with us we never collect data or information about you without your knowledge and consent.

Security

Our customer’s details are secure. At the Pot and Grass Company customer information is never sold exchanged, or shared with any other third party. Customers can check and edit any information that we hold about them by simply logging on to their customer account at any time.

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All data is protected using the most advanced methods available. We do not store financial information like credit card numbers  on this site.

Mail Lists

We also understand that like us, you do not want to receive volumes of emails about plants and products you’re not interested in. We promise we will not share your email with anyone and we will certainly not try and sell you anything. The Pot and Grass Company mail list is generated only once a month and sent to all our customer's who would like to be kept informed of our special offers and what’s looking good at that particular time so you decide for yourself and can make an informed choice of whether they would like to visit our online Bamboo Shop and make a purchase or not.

Cookies

Yes the Pot and Grass Company's on-line store does use cookies. The web sites store information in a small text file on your computer. This file is called a cookie and is used to retain information so we can recognise you when you return to the site allowing you faster and easier access, it also retains information about  what is saved in your  shopping basket should you need   to log off or leave the site for a while. If you choose to disable cookies you will still be able to view, use, and make purchases from the on-line store but you may not be able to take advantage of some of the sites customization features. The cookie does not share, send, transmit, or pass any details to third parties.

If you have any concerns please contact us.