The Pot and Grass Company Terms & Policy.

These terms pertain to the contract of the sale and purchase of goods between you and The Pot and Grass Company.

The Company name is The Pot and Grass Company

The Company Bank account is, The Pot and Grass Company

Description: Importers, retailers, wholesalers of hardy bamboo and ornamental grasses.

The company is registered for V.A.T No. 872 6555 91

Our Web site is www.potandgrass.co.uk

• By placing an order with The Pot and Grass Company you agree to accept the following terms and conditions.
• The terms and conditions of the contract do not affect your statutory rights.
• A contract is created for The Pot and Grass Company to sell you goods when we accept an order from you made in writing, by telephone or on-line via our web site.
• Orders are considered accepted when we confirm the products are available and your credit or debit card or your customer account is authorised for the transaction.
• The contract for The Pot and Grass Company to supply the goods as described becomes binding once the payment including VAT and shipping has been received by The Pot and Grass Company in full.
• Payment methods accepted for online sales are customer account.  Credit and debit cards, personal cheque, electronic transfer, money order, and Paypal.
• The Pot and Grass Company will charge your credit or debit card account for payment on receipt of your order. We accept no liability if a delivery is delayed due to incorrect payment details.
• Goods remain the property of The Pot and Grass until full payment has been received.
• All Prices (unless stated) are shown inclusive of VAT but not delivery.
• Returned or represented cheque's will be charged a £12 administration fee.
• Prices are subject to alteration. However orders that have been accepted will only be charged at the prices quoted at the time the order is accepted.
• Orders that are cancelled after a transaction has been processed will incure the transaction charges for the principle transaction and the refund. The transaction fees will be deducted from the refund amount.
• Refunds will usualy be made by bankers cheque made payable to customer and mailed to the address on the original invoice.
• Claims arising from shortages or damages must be made within 3 working days from receipt of the goods. All damaged/shortages of parcels must be signed for or reported as damaged/parcel shortage to the carrier.
• Goods dispatched to a third party are at the purchaser's risk.
• Goods left unsecured at the purchaser's instructions remain the purchaser’s risk.
• All goods are subject to delivery costs unless collected from The Pot and Grass Company premises in person.
• All descriptions, sizes, shape, and colour of plants and products on the Pot and Grass web site are for guidance only. The individual product delivered will be true to type however may vary slightly from the description.
• Substitute plants will not be made or dispatched without the purchasers consent. If by chance a product has been ordered that is unavailable or does not meet the required company standards for shipment, the Pot and Grass Company reserve the right to offer a substitute plant or plants that is considered the closest match. The purchaser will be informed prior to any substitution. If a substitute is not acceptable to the customer the Pot and Grass Company will deduct from the order total or refund the cost of that particular item.
• Tagging deposits paid for plants that have been reserved using the plant tagging option will be retained as a cancellation charge if the order is cancelled.

Please Note:

Plants are usually dispatched within 7 to 14 days subject to condition and availability or in some cases such as Imperator as they become ready.

Cancellation notice: You’re right to cancel your order:

Under the Consumer Protection - 'Distance Selling Regulations 2000' you (the consumer) have the right to cancel your order within a 7 working day period. The cancellation period starts from the day that the goods are received.

The regulations require that the consumer (you) to send notice of cancellation in writing, fax, or email.* In the event of cancellation, the goods must be returned in the same condition as delivered and at the consumer's own expense. If the goods are not returned within 7 days the Pot and Grass Company may arrange for the goods to be collected and the incurred cost will be debited from the refund amount. *(A telephone cancellation is not considered adequate a refund can not be made unless a written email or fax cancellation has been received).

Delivery Insurance.

Unless an insurance or compensation option is offered at the checkout and clearly stated on your order confirmation/invoice, plants are dispatched without insurance cover. If insurance is required it remains the customer's responsibility to check the appropriate box in the check out procedure if an option is offered or arrange alternative private insurance.

You’re Responsibility.

The plants will be delivered properly packaged by first class mail parcel carrier or courier, directly from us at the P&G. The plants should reach you in first class condition. On receiving the plants open the packaging immediately checks the order and place the plant in a light sheltered area. Make sure the root does not dry out. Retain the packaging material. Check and follow the planting instructions enclosed. If you are uncertain about the planting instructions refer to the relevant web site pages. If you are still unsure use the customer support link to get help. You must take care in the planting and you must take proper after care of your plant.

Damaged Goods.

If the plant is badly damaged during transit we will replace it or refund you. However you must inform The Pot and Grass Company immediately and make the required report to the carrier or when signing on delivery or  Royal Mail. The goods must be returned/dispatched, in or with the original packaging, with proof of posting within 3 working days from date of delivery.

To:
The Pot and Grass Company.

East Mersea
CO58TR.

No refunds or replacement can be made without the return of the plant/plants and packaging with proof of posting Royal Mail report number.

Complaints Procedure.

Our customer's are very important to us and we take any complaint you may have regarding products and service very seriously. If you feel you have a complaint please contact us using customer support giving us as much detail as you can about the complaint or the product including your telephone number and invoice/order number. This will enable us to have your details at hand when we contact you.

We cannot be held responsible for failure due to adverse weather conditions or incorrect planting and aftercare subsequent to the accepted delivery of the plants.

Gift Vouchers:

• Please note:
• P&G Gift Vouchers are only available for credit/debit card purchase.
• You will need to register a customer account to both purchase and redeem P&G Gift Vouchers.
• P&G Gift Vouchers can only be redeemed for products advertised and available through the Bamboo Store.
• Vouchers can not be exchanged for cash.

Plant Tagging and Reservation:

• This service is only offered between 1st September  and 1st of April.
• A 20% non refundable deposit is required to reserve plants. The balance payable one week before dispatch.
• On cancellation or failure to pay the balance for an order the 20% deposit will be retained as a cancellation fee.

Outsource Plants :

• Plants not held in stock that are outsourced at the customers request will be charged to the  customer to the at the suppliers  price including vat and delivery at the time of transaction plus 25% service charge ( minimum service charge £6.50).
• Plants outsourced for customers will be delivered direct from source to the customer or the customer’s delivery address.
• Every effort is made to supply good quality plants from reputable and proven sources however. The Pot and Grass company acts only as an agent for outsourced products and has direct contact with or control of the products sourced for its customers.
• When Customers request plants outsourced the Pot and Grass Company acts only as an agent for the customer in sourcing the product and will not be liable in any way for products service or shipping provided by the out sourced company.
• Any complaints regarding the quality delivery accuracy of the order supplied by the outsource company is a matter between the customer and the outsource company.

Enviromental Issues:

Wherever possible The Pot and Grass company is committed to a Green Policy .